FAQ

Lost Treasure® OnLine Help



The following are some common questions we have received about using LostTreasure® OnLine.


Alternate ways to order products

Q: I'm would like to order books, magazines and maps, but I don't trust the security of the Internet. Is there some other way I can order?

A: Although we have done our best to make ordering a secure thing, we understand your hesitation. Thus, just contact us via phone, email, or fax and we will be happy to take your order that that way aswell. To get all of our contact information simply click 'Contact Us' in the navigation bar at the top and/or left side of this page.


Cache problems

Q: When I went to a page that I frequently read, I expected the page to have new information. Why don't I see it?

A: Frequently accessed pages could be cached on your computer or on your Internet Service Provider's computer. A quick way to see the newest information on a page is to click the "Reload" or "Refresh" button on your browser. If newer information appears, then the problem was with your cache. See the next two questions for information on clearing and adjusting your cache.

If the information you expect does not appear, then contact your Internet Service Provider to see if they are caching the pages that you are accessing. Prodigy and American Online are two Internet Service Providers who cache frequently accessed pages. If you can't get a satisfactory answer from your Internet Service Provider, you should try to find a friendlier Internet Service Provider in your area.

Q: When I go to your site, the date at the top of the home page never changes. Why is this happening?

A: You need to clear your cache. Read below to learn howto clear the cache in some major browsers:

Netscape Navigator: Click on the Options menu in the menubar and choose "Network Preferences." This will bring up a dialog box. Click the "Cache" tab. Click the button called "Clear cache now." Click the "OK" button. Quit and restart Netscape Navigator.

Microsoft Internet Explorer: Click on the View menu in the menubar and choose "Internet Options." This will bring up a dialog box. Click the "General" tab. Click the "Delete Files" button. Click the "OK" button. Quit and restart Internet Explorer.

AOL Browser for Windows: Choose "Preferences" from the Members menu. Click the "WWW" button. Click the "Advanced..." button. Click the "Purge Cache" button. Click the "OK" button until you have closed the Preferences dialog box. Quit and restart AOL.

AOL Browser for Mac: Click on the Members menu in the menubar and choose "Preferences..." In the scrollable list of icons, find the "Web" icon and click on it. Click the "Empty Cache" button. Close the dialog box. Quit and restart AOL.

Q: Each time I return to the home page, it slowly rebuilds all the graphics. Is there some way to speed this up?

A: You need to adjust the cache in the browser you are using. Here is the way to adjust the cache in some major browsers:

Netscape Navigator: Click on the Options menu in the menubar and choose "Network Preferences." This will bring up a dialog box. Click the "Cache" tab and set the Cache Size to 2 Mb or more. We do not advise setting the cache to more than 5 Mb. Under "Check documents," click the radio button for "Once per session." Click the "OK" button.

Microsoft Internet Explorer: Click on the View menu in the menubar and choose "Internet Options." This will bring up a dialog box. Click the "General" tab. Click the "Settings..." button. Choose "Every time you start Internet Explorer. Under the line, "Amount of disk space to use," choose a setting of no more than "5% of drive."

AOL Browser for Windows: Choose "Preferences" from the Members menu. Click the "WWW" button. Click the "Advanced..." button. Make sure there is a checkmark next to "Cache web pages and graphics locally." In the field next to "Maximum disk space to use for cache," choose a number no larger than 5 megabytes. Click the "OK" button.

AOL Browser for Mac: Click on the Members menu in the menubar and choose "Preferences..." In the scrollable list of icons, find the "Web" icon and click on it. Choose the size of the cache in the pop-up button. We do not advise setting the cache to more than 5 Megabytes.


Your Own Personal Home Page

Q: How can I make Lost Treasure OnLine the first page that loads when I get on the web?

A: This method varies depending upon which browser you are using. Here is the method to make our home your home on some major browsers:

Netscape Navigator: Click on the Options menu in the menubar and choose "General Preferences." This will bring up a dialog box. Click the "Appearance" tab. In the "On Startup Launch" section, choose "Netscape Browser." Under "Browser Starts With," choose "Home Page Location" and type http://www.losttreasure.com/ in the field. Click the "OK" button.

Microsoft Internet Explorer: Go to the Lost Treasure OnLine home page. Click on the View menu in the menubar and choose "Options." This will bring up a dialog box. Click the "General" tab. Click the "Use Current" button. Click the "OK" button.

AOL Browser for Windows: Choose "Preferences" from the Members menu. Click the "WWW" button. Type http://www.losttreasure.com/ in the field called "Home Page." Click the "OK" button.

AOL Browser for Mac: Click on the Members menu in the menubar and choose "Preferences..." In the scrollable list of icons, find the "Web" icon and click on it.Type http://www.losttreasure.com/ in the field called "Home Page."

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Having other problems with the LostTreasure OnLine web site that weren't answered above?

Please send a message stating your problem to webmasteratlosttreasure [dot] com.

Include the name and version of your browser (such as Internet Explorer, Firefox, etc.) and your operating system (Windows, Windows XP, Windows Vista, OSX, Linux, etc.). We will try to find a solution to it as soon as possible.

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